How to Recover a Lost Login ID and/or Password

Shortcut to this article: enom.help/login

If you should find that you no longer have your login credentials for your account, you can recover them at any time. Your account login ID can not be reset, but it can be recovered via your account email. You can also request a password reset at any time.

If you are not receiving the recovery emails, your domain service may be through a reseller. You can check to see who your reseller is as you may manage services directly with them. Some resellers allow for the management of the domain through a domain management portal at access.enom.com. If your domain is registered through our Google reseller, follow these steps to sign in to your account.

• How to recover my login ID 
• How to reset my Enom account password 
• What are Enom's password requirements? 

How to recover my login ID

Your login IDs will not be an email address, as Enom will only allow numbers and letters to be used when creating your account. If you are unsure of what your login ID is, you can recover it.

1. On Enom's homepage, click My Account at the top-right hand corner of the page.
   
2. Click the Forgot login link.
   
3. Enter your domain name and email address associated with your Enom account.
   
4. Click Submit.

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How to reset my Enom account password

You will need to know your login ID and account email address to request a password reset. Once you have both of those items, you can use our online tool to have your password emailed to your account email.

Important: Password reset links expire after an hour, please ensure you can retrieve the link and use it within that time.

1. On Enom's homepage, click My Account at the top-right hand corner of the page.
   
2. Click the Forgot password link.
   
3. Enter your login ID and click Continue.
   
4. When prompted, provide the answer to the secret question and then click Submit.
   

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What are Enom's password requirements?

Your password must meet the following requirements:

• Must be 10-20 characters long.
• Must contain at least one uppercase letter, one number, and one of the following special characters:  * - _. / @
• Your account password cannot be the same as a password used for any other Enom related services such as webmail. 

If you are still having trouble recovering your login ID or resetting your account password, you can submit a ticket or email help@enom.com to recover your login ID and password. Be sure to include a domain name to help us locate your account more quickly. If the issue is time-sensitive, please call into our toll-free number 1-855-266-8838, so we can assist you in real-time.

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