How to reset email passwords

This article provides guidance on changing an email password for a mailbox with our Basic Email service.  When following this process, you do not need to know the existing email password.

Note if you do not have access to the Enom / EnomCentral / BulkRegister account to change the email password, you can also change the password via Webmail.

To reset passwords for email addresses managed by your account:

1. Sign into your account.
2. At the top of the site, on the Email & Apps menu, click Basic Email. Then, click Manage.
   
   
3. On the Email Manager, click the “Inbox View” tab, above the list of domains.
   
   
4. Enter the email address you want to reset the password for in the Inbox field, and click the Filter button at right.
   
   
5. Locate the email address in the results, and click on it.
   
   
6. For Email Paks only: On the next page, click the Update link in row for the email address you want to manage.  For web hosting email only, skip to step 7.
   
   
7. In the password field, enter a new password meeting all the following requirements:
   • 6-30 alphanumeric characters
   • No spaces and special characters
   • Must contain at least one lower case letter, one upper case letter, and one number
   • Cannot be the same as, or contain the mailbox name.
     
     
8. Click the Save All or Save Settings button, at bottom.

This is the Email Manager page for an Email Pak:


This is the Web Hosting Manager page for email from our web hosting packages: