- Why am I getting a renewal notice?
- I don’t want to renew this or I want a refund.
- I need to update my credit card but can’t login.
- Someone else set this up, how do I log in?
- Please go ahead and charge me for this.
- I updated my credit card, you can process this now.
- I already paid for this, why am I still getting this notice?
- I’ll take care of this tomorrow, next week, etc.
- My domain was registered through Google, where do I go for help?
The below list answers frequently asked questions about renewal, and the renewal notices we send.
1. Why am I getting a renewal notice?
We automatically send many renewal notices to your account's email address. The notices are sent to inform you of the following things:
- A domain or service is coming due for renewal.
- A domain or service will automatically process a renewal 30 days prior to expiration
- An automatic renewal has failed, due to a billing issue.
2. I don’t want to renew this or I want a refund.
If you don't want to renew, follow the directions in our article: How to stop renewing a domain or service.
You can disregard the notice as long as auto-renew is disabled for the domain.
If a renewal has already gone through, we will unfortunately not be able to provide a refund. Please disable auto-renewal so the domain does not auto-renew next year.
Please note that for domains, you will continue to receive all expiration notices as required by ICANN. The final mandatory notice is sent shortly after domain's expiration date.
3. I need to update my credit card but can’t login.
If you're able to receive the renewal notice, you should have access to the account email address. You can recover your login ID or reset your password: How to Recover a Lost Login ID or Password.
Once signed in, visit main menu options My Account > Account Settings, to update your credit card information.
4. Someone else set this up, how do I log in?
5. Please go ahead and charge me for this.
To renew manually ahead of the auto-renew date, please
- Sign into your account.
- Under the Domains menu, click on My Domains.
- Locate your domain names either in the Registered or Expired tab.
- Click on the domain name that you want to renew.
- Click on the Add Years button below the domain name.
- Click Checkout.
- Review the domains and Submit Order.
6. I updated my credit card, you can process this now.
As long as the domain or service has not expired, you should be charged for the renewal within 24 hours of updating your credit card information. Please check your account to confirm the domain or service has renewed.
If the domain or service is already expired, the renewal won't process automatically. Please sign into your account to complete the renewal.
7. I already paid for this, why am I still getting this notice?
Domains and their services have separate renewal settings and may bill on different dates. Please look closely to see what the notice is for. Each notice will contain the following information:
Service Expiry Date Description
Registration May 11, 2017 domainexample.com
The service column tells you what the notice is about. If you don't recognize the service listed, click the following link for an explanation of each one: What service am I being billed for?
8. I’ll take care of this tomorrow, next week, etc.
Thank you for your attention to this matter. Please remember to renew the domain before it expires.
9. My domain was registered through Google, where do I go for help?
Please see enom.help/renew-google