How to stop renewing a domain or service

Shortcut to this article: enom.help/stop-renew

Each domain name, and each service, has its own renewal setting. Below are instructions for how to stop further renewals for a domain name, and for each type of service.  Follow the directions for the specific thing you no longer want to renew.

• Domain
• DNS Hosting
• goMobi
• Website Builder
• Email Paks
• Web Hosting
• ID Protect
• Business Listing
• Traffic Generator
• Anti-Malware
• SiteLock

How to stop renewing a domain

1. Locate the domain you want to manage. 
2. Click on General Settings
3. In the line for Auto Renew, select either Enable or Disable. 
4. At the lower-right, click the blue save button.

How to stop renewing DNS Hosting

1. Sign into your account.
   
   
2. At the top of the site, click main menu option Domains, then click My Domains.
   
   
3. Click the DNS Hosted heading above the domains list.
   
   
4. On the list of DNS Hosted domains, locate the name you no longer wish to renew.
   
   
5. Click the link auto in the Auto Renew column.
   
   
6. Select Disable to the right of Auto Renew.
   
   
7. Click the blue save button at the lower-right.

How to stop renewing goMobi

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Websites, then Mobile Site Creator, and then Manage.
   
   
3. On the goMobi Manager, click on the Mobile Domain for the subscription you want to cancel.
   
   
4. Scroll down and click the Cancel this service link at the lower-right of the next page.
   
   
5. Click the link at the bottom of the resulting pop-up window.
   
   
6. On the final page, enter a reason for canceling and confirm the cancellation.

How to stop renewing Website Builder

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Websites, then Website Builder, and then Manage.  
   
   
3. On the the Website Builder Manager page, click the link in the Domain column for the site you want to cancel.
   
   
4. On the next page, scroll down and click the Cancel Service link at the lower-right.
   
   
5. On the final page, pick a reason for canceling from the menu, enter some comments into the box, and then click the Cancel Service button.

How to stop renewing Email Paks

Note: To cancel Web Hosting Email accounts, see How to stop renewing Web Hosting instead.

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Email & Apps, then Basic Email, and then Manage.
   
   
3. On the Email Manager page, click the domain name you wish to cancel the Email Pak for.
   
   
4. Locate the line marked Auto Renew, then select No.
   
   
5. Near the bottom of the page, click the Save All button.

Domains can have more than one Email Pak.  If you want to cancel more, repeat the above for each Email Pak you do not want to renew.

How to stop renewing Web Hosting

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Hosting, then Web Hosting, and then Manage.
   
   
3. On the Web Hosting Manager page, click the name of the Hosting account you want to cancel.
   
   
4. In the menu labeled Currently Viewing, select General Settings.
   
   
5. On the General Settings page, scroll down and click the link I would like to cancel this hosting package.
   
   
6. Click the link Take down my website at the bottom of the pop-up window that appears.
   
   
7. On the final page, pick a reason for canceling from the menu, enter some comments into the box, and then click the Cancel Service button.

How to stop renewing ID Protect

1. Sign into your account.
   
   
2. At the top of the site, click main menu option Domains, and then My Domains.
   
   
3. On your list of domains, locate domain name you no longer wish to privacy protect.
   
   
4. Click the green badge icon in the column labeled ID Protect. If the icon is red, then the domain is already unprotected.  The image below shows what this icon looks like.
   
   
5. On the ID Protect settings page, uncheck the box Attempt to auto-renew ID Protect for this domain 30 days before they expire, and then click the button save changes below.

How to stop renewing a Business Listing

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Domains, then My Domains.
   
   
3. Locate domain name you no longer wish to have a business listing for on your list of domains.
   
   
4. Click the purple index card icon in the Business Listing column. If the icon is green and has a plus sign instead, there is currently no business listing.
   
   
5. On the Business Listing settings page, click the circle beside Disable on the line which says Auto Renew.
   
   
6. Scroll to the bottom of the page and click the orange Submit button.

How to stop renewing Traffic Generator

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Websites, then Pay Per Click Advertising, and then Manage.
   
   
3. On the Traffic Generator Manager page, click the Site URL for the subscription you want to cancel.
   
   
4. Scroll down the next page and click the Cancel this service link at the lower-right of the page.
   
   
5. Click the link Lose guaranteed traffic at the bottom of the resulting pop-up window.
   
   
6. On the final page, enter a reason for canceling and confirm the cancellation.

How to stop renewing Anti-Malware

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Security, then GeoTrust Anti-Malware, and then Manage.
   
   
3. On the Anti-Malware Manager page, click on the Domain name for the subscription which you want to cancel.
   
   
4. At the bottom of the subscription details, toggle Auto Renew to Off and the click Save Changes button.
   
   
5. If prompted for a reason, entering and submitting text will be necessary to complete the process.

How to stop renewing SiteLock

1. Sign into your account.
   
   
2. At the top of the site, click main menu options Security, then SiteLock, then Manage.
   
   
3. On the SiteLock Manager page, click on the Domain name for the subscription which you want to cancel.
   
   
4. At the lower-right corner of the subscription details, click the link Disable Auto Renew.
   
   
5. On the final page, pick a reason for canceling from the menu, enter some comments into the box, and then click the Save Changes button.