The below lists answers to frequently asked questions about WhoIS, ICANN’s WHOIS Data Reminder Policy (WDRP) and the WhoIs Reminder notices we send.
- How do I view or Edit my WhoIs Information for my domain with Enom?
- How do I view or Edit my WhoIs Information if my domain was purchased through Google?
- My contact information is on the domain, but I am no longer affiliated.
- I forgot to respond to this email, what do I do now?
- I no longer want this domain, how do I cancel it?
- How can I stop receiving this email?
- How do I know if the link is safe to click on?
- Do I need to reply back to you if everything is up to date?
- Where can I read the ICANN Policies regarding WhoIs Information?
1. How do I view or edit my WhoIs information for my domain with Enom?
If you have an account with Enom you can update your WhoIs information from within your account by following these instructions. If your reseller has given you access, you can also modify your contact information through the access.enom.com portal.
If the domain is with a reseller and you still can not modify your domain contact information, please contact your reseller.
2. My domain was registered through Google, where do I go for help?
You can manage and make changes to your domain at access.enom.com. For more information please see the articles listed below:
My Domain was registered through G Suite/Google Apps
Enom Access Domain Management Portal
3. My contact information is on the domain, but I am no longer affiliated. Please change the contact info.
We are not allowed to make changes to the contact information for you. If you are no longer affiliated with the domain, you will need to sign into the account and update the contact email to the right person. The change will need to be approved by both the current email and the new email. Please check your mailbox for the approval link.
4: I forgot to respond to this email, what do I do now?
You are not required to respond to this email, however you should review the WhoIs information for your domain and update it if necessary.
5: I no longer want this domain, how do I cancel it?
If you no longer wish to maintain the domain you can remove it from automatic renewal, either from within your account or by contacting your reseller. Removing the domain from automatic renewal will allow the domain to expire at the end of it's current registration period.
If you do not know how to log into your account, see here.
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6: How can I stop receiving this email?
Per ICANN Policy we are required to send out this notification annually, as such we are unable to stop these notifications. Please do not put fake email addresses as the registrant contact as whoever controls the email controls the domain.
7: How do I know if the link is safe to click on?
The link starts with https://wdrp.name-services.com/ and also http://www.icann.org. Please do not click on the link if it doesn't linked to either of these sites.
Please see the example email below:
This is your annual notice that all registered domain names must have accurate and up-to-date contact information.
Please review the domain information below and verify its accuracy. If all information is up-to-date then no changes are necessary. Inaccurate or outdated information must be corrected by logging into your account.
While we do respect your privacy, we are required by ICANN, our regulating authority, to send these notices annually to all domain contacts. To learn more about this process and why it is required, please visit ICANN’s website: http://www.icann.org/whois/wdrp-registrant-faq.htm
Please remember that under the terms of your registration agreement, providing false or inaccurate Whois (contact) information can be grounds for the cancellation of your domain name registration.
Domains names for review as of <Month> 1 thru <Month> 30
8: Do I need to reply back to you if everything is up to date?
If the WhoIs information is up to date no action is required.
9: Where can I read the ICANN Policies regarding WhoIs Information?
For more information about ICANN's WhoIs Data and Accuracy policy please see here.