Shortcut to this article: enom.help/outgoing
Should you find that you need to move your domain away from us for whatever reason, we want that preparation process to be as simple as possible and to prepare you for anything else you may encounter in that process.
- If I change the contact information, will that delay a transfer or start a 60-day transfer hold?
- I just renewed my domain, can I transfer it out?
- Can I transfer a domain that is about to expire or has expired?
- How do I prevent my website and email services from going down during the transfer?
- When I try to unlock the domain, I get the following error: "Access Control Violation - Name Locking not allowed."
1. If I change the contact information, will that delay a transfer or start a 60-day transfer hold?
Updating your registrant contact information may lock the domain and prevent transfers for 60 days. If your domain is already locked, there is nothing that can be done except waiting for the 60 days for the lock to expire. To avoid this happening on future Registrant contact updates for domains in your account, please ensure you uncheck the 60-day transfer lock checkbox when prompted in making the contact updates.
2. I just renewed my domain, can I transfer it out?
If you recently renewed your domain, please wait 46 days after the month and date shown on the domain's expiry date. If you choose to transfer your domain before that time, a year will not be added to the expiry date, and the gaining registrar will still charge the transfer fee.
3. Can I transfer a domain that is about to expire or expired?
If you start a transfer the day before the domain expires, it will still complete the transfer after it has expired. The domain will enter a pending transfer state, and that will continue to resolve until the gaining registrar renews the domain upon completion of the transfer.
If the domain has already expired, you will need to contact support to get it prepped for transfer.
4. How do I prevent my website and email services from going down during the transfer?
Similar to transfers in, you should use third-party nameservers before initiating the transfer. Please do not use Enom's name servers as the DNS service will terminate when we receive a transfer out request. Please see the tutorial for transfers in for details on using third-party nameservers.
5. When I try to unlock the domain, I get the following error: "Access Control Violation - Name Locking not allowed."
The most common reason you would receive this error is if the domain is currently under a 60-day transfer lock. The 60-day transfer lock applies when you update any of the following Registrant Contact Information on any gTLD domain names (non-country code domains) in your Enom account.
- Registrant First Name
- Registrant Last Name
- Registrant Organization Name
- Registrant Email