Shortcut to this article: enom.help/outgoing
Should you find that you need to move your domain away from us for whatever reason, we want that preparation process to be as simple as possible and to prepare you for anything else you may encounter in that process.
- If I change the contact information, will that delay a transfer or start a 60-day transfer hold?
- Can I transfer a domain that is about to expire or has expired?
- Why wasn't an extra year added to my domain's registration period after it was transferred?
- How do I prevent my website and email services from going down during the transfer?
- When I try to unlock the domain, I get the following error: "Access Control Violation - Name Locking not allowed."
If I change the contact information, will that delay a transfer or start a 60-day transfer hold?
Updating your registrant contact information may lock the domain and prevent transfers for 60 days. If your domain is already locked, there is nothing that can be done except waiting for the 60 days for the lock to expire. To avoid this happening on future Registrant contact updates for domains in your account, please ensure you uncheck the 60-day transfer lock checkbox when prompted in making the contact updates.
Can I transfer a domain that is about to expire or expired?
If you start a transfer the day before the domain expires, it will still complete the transfer after it has expired. The domain will enter a pending transfer state, and that will continue to resolve until the gaining registrar renews the domain upon completion of the transfer.
If the domain has already expired, you will need to contact support to get it prepped for transfer.
Why wasn't an extra year added to my domain's registration period after it was transferred?
The gaining registrar will normally add an extra year to the registration of the domain name upon completion of the transfer.
However, if a domain expires, is renewed during the grace period, and then transferred between registrars within 45 days after it's been renewed, the gaining registrar will charge for the transfer, but no additional year will be added. This is a registry restriction and applies to all registrars.
Important: Enom does not provide a refund for a domain that is renewed with us and then transferred away within the first 45 days after the expiration date.
To ensure you get the most out of your renewals and transfers we suggest waiting out the 45 days, renew your domain before expiration, or to transfer the domain in an expired state if possible.
How do I prevent my website and email services from going down during the transfer?
Similar to transfers in, you should use third-party nameservers before initiating the transfer. Please do not use Enom's name servers as the DNS service will terminate when we receive a transfer out request. Please see the tutorial for transfers in for details on using third-party nameservers.
When I try to unlock the domain, I get the following error: "Access Control Violation - Name Locking not allowed."
The most common reason you would receive this error is if the domain is currently under a 60-day transfer lock. The 60-day transfer lock applies when you update any of the following Registrant Contact Information on any gTLD domain names (non-country code domains) in your Enom account.
- Registrant First Name
- Registrant Last Name
- Registrant Organization Name
- Registrant Email