- How do I prepare my domain for transfer to another Registrar?
- How do I unlock a domain?
- How do I disable ID Protect whois privacy?
- How do I get the authorization code (EPP key)?
- Do authorization codes expire?
- When I try to unlock the domain I get the following error: "Access Control Violation - Name Locking not allowed."
- If I change contact information will that delay a transfer or start a 60 day transfer hold?
- I just renewed my domain, can I transfer it out?
- Can I transfer a domain from one Enom Account to another?
- I registered my domain through Google, how do I transfer it to another registrar?
- How long does it take for a transfer to complete?
- Can I transfer a domain after it has expired?
- How do I prevent my website and email services from going down during the transfer?
- Can I cancel my outbound transfer?
- Can you expedite my transfer?
- The gaining registrar is saying that my transfer code is invalid.
- I just initiated the transfer and I need to update my DNS.
- I approved the transfer, why isn't it complete?
1. How do I prepare my domain for transfer to another Registrar?
The instructions below are for Enom/EnomCentral/BulkRegister accounts. If you don't have access to these accounts, follow the instructions for access.enom.com portal instead.
- Make sure that you have access to the Registrant email address listed for the domain. If not, update the registrant email.
- Unlock the domain
- Disable ID Protect
- Request the authorization code and give the code to the gaining registrar so they can initiate the transfer.
2. How do I unlock a domain?
3. How do I disable ID Protect whois privacy?
4. How do I get the authorization code (EPP key)?
5. Do authorization codes (EPP keys) expire?
Yes, an EPP keys is good for several days, however it is suggested that you initiate the transfer soon after receiving it.
6. When I try to unlock the domain I get the following error: "Access Control Violation - Name Locking not allowed."
The most common reason you would receive this error is if the domain is currently under a 60 day transfer lock.
The 60 day transfer lock applies when you update any of the following Registrant Contact Information on any gTLD domain names (non-country code domains) in your Enom account.
- Registrant First Name
- Registrant Last Name
- Registrant Organization Name
- Registrant Email
If there is not a transfer lock enabled on the domain please contact our support team.
7. If I change contact information will that delay a transfer or start a 60 day transfer hold?
Updating your registrant contact information may lock the domain and prevent transfers for 60 days.
In order to avoid this happening on future Whois updates for domains in your account, please take the following steps:
1. Navigate to your Account Settings.
2. Select the 'Defaults' tab.
3. Under the Domain Purchase Options, uncheck the option: Enable 60-day transfer lock when domain contact info is updated, then click Save Changes.
This will prevent the 60 day transfer lock.
If your domain is already locked, there is nothing that can be done except waiting the 60 days for the lock to expire.
8. I just renewed my domain, can I transfer it out?
If you recently renewed your domain, please wait 46 days after the month and date shown on the domain's expiry date. Otherwise, a year will not be added to the expiry date and the gaining registrar will still charge the transfer fee.
9. Can I transfer a domain from one Enom Account to another?
Yes. The fastest way would be to "push" the domain. For all questions related to domain pushing, see our Push FAQ.
Alternatively, you can initiate a regular transfer as you would for transfers from another registrar. If you choose the regular transfer method, the same cost and rules apply as the regular transfer.
10. I registered my domain through Google, how do I transfer it to another registrar?
You can have your domain prepped for transfer by logging in at access.enom.com. For more information, see the access.enom.com tutorial.
11. How long does it take for a transfer to complete?
Enom will release the domain 5 days after the domain goes into into the “PENDING TRANSFER” status with the global registry.
12. Can I transfer a domain after it has expired?
Yes, you can unlock the domain from within your account, however you will need to contact support to have the domain EPP key generated and sent out to the registrant contact email address on file for the account.
13. How do I prevent my website and email services from going down during the transfer?
Similiar to transfers in, you should use third party nameservers prior to initiating transfer. Please do not use Enom's name servers as the DNS service will terminate when we receive a transfer out request. Please see the tutorial for transfers in for details on using third party nameservers.
14. Can I cancel my outbound transfer?
To cancel a pending transfer you should contact the gaining registrar. However, if the transfer contact (the domain's registrant or administrative email contact) email or fax us an objection to the transfer, we can cancel the transfer for you.
15. Can you expedite my transfer?
No. Enom does not expedite any domain transfers off of our registrar credential.
16. The gaining registrar is saying that my transfer code is invalid.
You can have the EPP key reissued from within your account. If the issue persists, you will need to contact our support team to have a new EPP generated.
17. I just initiated the transfer and I need to update my DNS.
Once the transfer has been initiated no changes can be made to the domain, you would need to cancel the transfer, make the necessary changes, then initiated a new transfer for the domain.
18. I approved the transfer, why isn't it complete?
You can approve the transfer, however, this does not cause the domain to be released early.