Push domains between Enom accounts FAQ

Shortcut to this article: enom.help/push

Should you wish to transfer your domain to another Enom account, you don't need to follow the standard transfer procedure. WIth Enom, there is an alternative route we refer to as pushing.

1. What's the difference between a regular domain transfer and a domain push? 
2. How do I enable push on my account?
3. How do I push domains to other Enom accounts?
4. What's the cost for pushing domains? 
5. My domain is under a 60-day transfer hold, can I still push it?
6. Who gets notified when a domain is pushed?
7. I got an error saying my push was not successful. Why?

For other questions regarding transfers, please see our FAQ for transfers in and transfers out.

1. What's the difference between a regular domain transfer and a domain push? 

Domains can be pushed from one Enom account to another. The push is instant. You do not have to wait the standard five days for the transfer to complete. If you push the domain to the wrong account, you would need the new account holder's agreement to have the domain pushed back.  

If you don't want to push from one account to another, you can initiate a regular transfer. If you choose the conventional transfer method, the same cost and rules apply as regular transfers.

IMPORTANT: Once the push is successful, only the new account holder can push back. A domain can only be pushed between accounts every 7 days. (A warning message about this is next to the push button on the bulk push page.) 

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2. How do I enable push on my account?

You will need to reach out to Support to enable pushing through your account to another account. 

The rationale behind limiting access to this feature is to avoid situations where a registrant has shared contact details with their original reseller, and without that registrant being aware of it, their details end up with a new reseller who they have no contract with, and never agreed to have their data.

Please submit a Verified Support Request to our Support Team so we can update your account for the push. If you are pushing to another account (not part of your company, or not a sub-account in Enom), please have the gaining account also submit a Verified Support Request from their account to allow the push.    

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3. How do I push domains to other Enom accounts?

Once you've reached out to Support to have push enabled, domains can only be pushed by the losing account holder. To push a currently registered domain into another account:

1. Log into your account.
2. Select Domains at the top of the page, then select Bulk Tools where you will see the option for Bulk Push.
3. Under the domains to push section, you will list the domain you would like to push. If you are pushing several you must input them one per line.
4. Under the push domains to section is where you will put Login ID of the account you wish to push to.
5. Either the current domain contact information will push with the domain, or you can select the do not push option, and the domain will take on the contact information of the gaining account.
6. Click Submit.   

Due to a bug in the system, the UI will allow "push with contacts" to process, but the contact information is overwritten with placeholder information. Support cannot assist with the recovery of previous information. We do not have an ETA for a resolution for this but will update this article when it is rolled out.

You may find that some domains will not allow you to push them through the front end even if you have everything enabled, should you encounter this please submit a verified support request to support and we will complete it for you.

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4. What's the cost for pushing domains? 

Domain pushes are free.  

5. My domain is under a 60-day transfer hold, can I still push it? 

Yes. You can still push the domain even if it's newly registered or still under the 60-day contact change hold.  

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6. Who gets notified when a domain is pushed? 

The only entity notified is the losing account's email address. The notification email has the following content:

 
Dear Jane Smith,

exampledomain.net was pushed from your account losingAccountUserName to gainingAccountUserName:

This push was completed on 2017-10-12 12:09:36.770 PST.  Please keep this email for your records.

Sincerely,
Enom, Inc.

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7. I got an error saying my push was not successful. Why? 

There are several reasons why the push may fail. 

In this case, the gaining account has not filled out its contact information and will need to do so before the domain can be pushed successfully.

This message means that the domain was not in your account when the push was submitted. Most often this occurs if the push is attempted twice in rapid succession.

You will most often see this error if you have the domain listed for sale as a premium domain within your account or if the domain is in Hold status. You may need to contact support to find out exactly why the domain cannot be pushed.

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