At Enom, we take security very seriously.
It is our top priority that your domains and services remain safe in your account, available to you 24/7. While our security is very robust, pitfalls such as weak passwords and malware acquired from other sites can compromise the safety of not only your Enom account, but all of your online accounts.
With that in mind, here are some tips to keep your online experience safe:
- Choose a strong password
- preferably one randomly generated by password managers such as 1Password or LastPass. The following best practices are not feasible unless you have a password manager.
- Use a unique and complex password. Do not use "password" or your username as the password.
- When setting a password, a combination of alphanumeric characters and symbols is best.
- These are the symbols that can be used in passwords at Enom: * @ - _ . /
- If you have multiple Enom accounts, please choose a unique password for each account.
- Do not use the same password for your email or hosting accounts as you use for your Enom account.
- Change your passwords frequently.
- If you are using a domain name that you control for the email address on your account, please do not allow the domain name to expire.
- Keep the registrar lock enabled on your domains.
- Only provide your login/password to colleagues and trusted family member that are authorized to access your account.
- When an employee leaves or is terminated, be sure to change your password and secret answer right away.
- 2 factor authentication is the best practice when it comes to account security. However, make sure you generate backup codes and save the codes to at least two different places.
- ID Protect shields your public contact information so that potential phishers and identity thieves cannot obtain your name and email address and attempt to gain access to your account. It also prevents spammers from harvesting your email address. This can be set up from the domain settings.
If you suspect that your account has been compromised, take the following steps:
- Change your password by signing into your account > My Account > Account Settings > scroll to the bottom for Login Settings > Password > Update
- Go to My Account > Account Settings to make sure that your contact information has not been changed. Pay special attention to email addresses as they are often changed in compromised accounts.
- Follow these steps to lock the domains in your account. At the end of this step, you should get a list of domains that can't be locked . Contact Enom Support with this list so Support can cancel domains that might be transferring away.
- You might want to enable 2 factor authentication.
If you are unable to to gain access to your account, please call Enom support immediately.