If you've registered your domain name while creating a G Suite/Google Apps for Work or Business account, your domain name was likely registered through one of G Suite's "Partner Hosts".
If Enom, inc. is the listed registrar or "Partner Host" of your domain name, you may find the answers to the Frequently Asked Questions below helpful.
- How do I renew my domain name?
- How do I manage my Google domain via the Enom Access Domain Management portal?
- How do I change my nameservers, DNS zone file, or WHOIS contact information?
- How do I unlock my domain name and obtain my "Authorization" or EPP key for transfer?
- How do I know if my domain was registered through Google?
- Can I have my hosting or email through Enom?
- When I visit my website, a page loads stating my domain has been suspended. Why?
- When I visit my website, a "404" error page loads. What does this mean?
- I have other questions, who can I contact?
How do I renew my domain name?
For all renewal related questions for Google domains, please see here.
How do I manage my Google domain via the Enom Access Domain Management portal?
To login to the Enom Access Domain Management portal, see this tutorial.
If you are unsure of what password to use, try the password reset instruction in the tutorial. Alternatively, you can find the password via your G Suite Admin console:
- Sign into G Suite Admin console and click Domains. You might have to scroll down to see Domains.
- Click Add/remove domains.
- Click Advanced DNS settings. You will find your domain's password and a link to sign in to your DNS Console.
If you have changed the password to your DNS console previously and cannot recall it, you will need to use the recovery instructions in the tutorial.
How do I change my nameservers, DNS zone file, or WHOIS contact information?
These changes are made through the Enom Access Domain Management portal. See this tutorial for detailed instructions. If you have issues login in, try the steps above to gain access.
How do I unlock my domain name and obtain my "Authorization" or EPP key for transfer?
These changes are made through the Enom Access Domain Management portal. See this tutorial for detailed instructions. If you have issues login in, try the steps above to gain access.
How do I know if my domain was registered through Google?
Search for your domain using this tool. If the following result returns, your domain domain was registered with Enom through Google.
Can I have my hosting or email through Enom?
Domains registered through Google can not use Enom’s hosting or email service because Enom’s hosting services are tied to an Enom account. If you really want to use Enom’s hosting or email service, you will need to transfer the domain into an Enom account.
When I visit my website, a page loads stating my domain has been suspended. Why?
After registering a new domain, a verification email is sent to the email address you provided during the G Suite account creation process. The subject of this email will be similar to the following:
"IMMEDIATE VERIFICATION REQUIRED for example.com"
This email will contain instructions to verify your domain name, please be sure to review this email and follow the provided instructions to verify your domain name's registration.
- If no action is taken to verify the domain within 15 days of its registration, the domain will be suspended, which can lead to email delivery issues, and will direct your website to a page with instructions to lift the suspension.
- If your domain name has been suspended, it can take up to 48 hours to become active once verification has been completed.
- If you have questions about this process, or are not receiving our verification emails, please contact us by emailing googleclients@enom.com.
When I visit my website, a "404" error page loads. What does this mean?
As a G Suite user, your domain name is set, by default, to utilize the powerful website-building tool, Google Sites. If you have not created your site, the "404 error" page you're seeing is expected, and means "this website's homepage cannot be found."
You are free, however, to utilize the website provider of your choice, and G Suite has provided a list of recommended website providers here .
- Enom is unable to provide webhosting or email services for your domain name, and as such, it is recommended that you do not purchase our services for use with a domain name registered through G Suite.
I have other questions, who can I contact?
If you have questions that haven't been addressed by this article, contact details for Enom and G Suite's support teams are provided below.
Billing/Cancellations/G Suite products:
https://gsuite.google.com/contact-form/
https://gsuite.google.com/support/
For 24/7 phone support, be sure to have your 4 digit support PIN available.
DNS Changes/WHOIS Updates/Transfer Assistance:
Email: googleclients@enom.com
Phone: +1.425-974-4623 (English Support only, available from 6am-6pm PST)
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