When you register your domain with our reseller partner, Google workspace, your services are split between Google and Enom. Google handles all of the billing and renewals of your domain name, while Enom offers technical support to manage your domain.

• My domain registered through Google workspace
• Managing my Google domain
• Renewing or cancelling my domain name
• My website states it has been suspended
• My domain has expired

My domain registered through Google workspace

You can use our reseller lookup tool to determine if your domain is registered with Enom through Google.
Note: You may have to rerun the search if you get an error.

Managing my Google domain

To manage your DNS with Enom, you will need your login credentials, which can be located in your Google console or by reaching out to the Google workspace. You can also reset your password for access.enom.com.

1. Go to access.enom.com.
2. Enter your domain name without the www in the domain field, followed by your password underneath in the password field.
   
   
3. Check off I'm not a robot and wait for the loading circle to change to a green checkmark in the reCAPTCHA field.
   
   
4. Click the Login button.
   
   

Back to Top

Renewing or cancelling my domain name

The billing and renewals for your domain are done directly by Google. If you require assistance, reach out to Google workspace directly, as being a partner host, Enom does not have any access to your Google account information.

Back to Top

My website states it has been suspended

After registering a new domain, a verification email is sent to the email address you provided during the Google workspace account creation process. You have 15 days to click the verification link before the domain gets suspended.

Any future updates to the registrant's contact information, such as the first name, last name, or email address, will re-trigger this verification process.

Note: If your domain was suspended, once the verification is complete, it can take up to 48 hours for your domain to become active again.

My domain has expired

If your domain has expired, Google cannot renew the domain for you. To check that the domain is expired, you can check in a WHOIS lookup tool.

There may be cases where you see that the Registry has added a year to the domain name, this is called the autoRenewPeriod, This grace period is provided after a domain name registration period expires and is extended (renewed) automatically by the registry. Your domain still needs to be renewed.

If you have access to the registrant's email address for the domain name, you can email help@enom.com requesting that the domain be unlocked and send the transfer code. You can then transfer the domain to the provider of your choosing. We recommend Hover.com.

If you do not have access to the registrant's email address, we can process an urgent renewal for you. You can create an account at enomcentral.com. Once the account is created, submit a verified support request agreeing to the renewal fee of $49.95USD, we will renew the domain then work on ownership of the domain name. You will need to provide us proof of association, such as receipts for payment of the domain or welcome letters from Google.

Back to Top