If you've registered your domain name while creating a G Suite/Google Apps for Work or Business account, your domain name was likely registered through one of G Suite's "Partner Hosts".
If Enom, inc. is the listed registrar or "Partner Host" of your domain name, you may find the answers to the Frequently Asked Questions below helpful.
How do I renew my domain name?
If you need to make a payment for your domain, or change your billing information, you'll need to log into your G Suite Admin console at https://admin.google.com.
Please see https://support.google.com/a/answer/4377734?ref_topic=2781718 for more information.
If your domain name's registration has expired, please see https://support.google.com/a/answer/6152355 for renewal steps.
Unfortunately, as a partner host, Enom does not have access to your G Suite account information, and can offer only limited support if you're experiencing Admin console login or payment issues.
- We cannot accept or update your billing details or renew your domain name directly.
- You can contact G Suite's friendly support staff directly here for issues related to your G Suite account, they'll be happy to help.
How do I manage my domain name?
DNS and WHOIS changes
If you are unsure of what password to use, there are two easy ways to find the correct credentials:
While logged into your G Suite Admin console:
- Go to Domains.
- To see Domains, you might have to click More controls at the bottom.
- Click Add/remove domains.
- Click Advanced DNS settings to sign in to your domain host.
- On this page you will find your domain's password and a link to sign in to your DNS Console.
If you have changed the password to your DNS console previously and cannot recall it, you will need to use the alternate recovery instructions.
Alternate recovery method:
- Visit https://access.enom.com
- Supply your domain name (without the www) in the domain field
- Leave the password field blank
- Supply the code in the security image in the reCaptcha field
- Click the Login button
- An error message will appear near the top of the page:
- Click the link titled Click here, a password reset email will be sent to the email address you provided while signing up for G Suite service.
If you have previously updated your email address from within the DNS console, the password reset email will be sent to the email address you supplied when you made your change.
How do I unlock my domain name and obtain my "Authorization" or EPP key for transfer?
To transfer your domain's registration to another service provider, it will need to be unlocked, its WHOIS contact details must be made public, and you must obtain an EPP or Authorization key to provide to the new provider.
- Please note that domains that have been registered for under 60 days are not eligible for transfer.
- Also note that a domain transfer is a separate process from "pointing" your domain name to website provider, but may also be requested by the new provider.
While logged into https://access.enom.com:
- Click the "Email Auth Info to Registrant" link under the General Settings section. An email will be sent to the domain's "Registrant/Default Contact" email address containing your EPP/Authorization key for transfer.
- To Unlock the domain, click the "Edit" button on the bottom right-side of the "Extra General Settings" section.
- Select the "Disable" radio button.
- Click the "Save" button, which has replaced the "Edit" button under this section.
- To make the domain's WHOIS details public, click "Contact Information", just above your domain name on the top-left side of this page:
- On this page, locate the "ID Protect" section, located just below the "Registrant/Default Contact" section.
- Click the "Edit" button under this section.
- Select the "Disable" radio button, then click Save.
No further action is needed in this portal. Please follow up with your new provider for steps to initiate the domain's transfer.
When I visit my website, a page loads stating my domain has been suspended. Why?
After registering a new domain, a verification email is sent to the email address you provided during the G Suite account creation process. The subject of this email will be similar to the following:
"IMMEDIATE VERIFICATION REQUIRED for example.com"
This email will contain instructions to verify your domain name, please be sure to review this email and follow the provided instructions to verify your domain name's registration.
- If no action is taken to verify the domain within 15 days of its registration, the domain will be suspended, which can lead to email delivery issues, and will direct your website to a page with instructions to lift the suspension.
- If your domain name has been suspended, it can take up to 48 hours to become active once verification has been completed.
- If you have questions about this process, or are not receiving our verification emails, please contact us by emailing email@example.com.
When I visit my website, a "404" error page loads. What does this mean?
As a G Suite user, your domain name is set, by default, to utilize the powerful website-building tool, Google Sites. If you have not created your site, the "404 error" page you're seeing is expected, and means "this website's homepage cannot be found."
You are free, however, to utilize the website provider of your choice, and G Suite has provided a list of recommended website providers here .
- Enom is unable to provide webhosting or email services for your domain name, and as such, it is recommended that you do not purchase our services for use with a domain name registered through G Suite.
I have other questions, who can I contact?
If you have questions that haven't been addressed by this article, contact details for Enom and G Suite's support teams are provided below.
Billing/Cancellations/G Suite products:
For 24/7 phone support, be sure to have your 4 digit support PIN available.
DNS Changes/WHOIS Updates/Transfer Assistance:
Phone: +1.425-974-4623 (English Support only, available from 6am-6pm PST)