2 Factor Authentication FAQ



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    Chloe Sowers

    It doesn't even say how to use the backup codes! Backup codes don't work for "Manual Entry" in Google Authenticator. Says "Invalid Key". Then it says to send a verified request to turn off 2FA, but you can only send a request by signing in! What if you lose/upgrade your phone and are on this page because you can't sign in?

    You have to enter the backup code as the 2FA code. Then it self-destructs. Then you go to Account > Settings > Two Factor > Add New Device to scan a new bar code. No way to move the code from your old phone to new phone (unless you hack it). 

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