Warning: please enable 2 Factor Authentication only if you are able to generate backup codes and keep them in two separate and secure places. In order to prevent social engineering, we can not disable 2FA with just phone calls or emails, even if they are coming from the contact info listed on the account. You may have to pay for a third party verification service should you lose the backup codes.
We often receive requests from customers whose phone gets lost or damaged. It becomes very difficult to verify an identity in these cases. It is therefore crucial that you have the backup codes stored somewhere.
I would like to secure my account with 2 Factor Authentication. How do I do this?
2 Factor Authentication is an optional setting in your account, and allows you to add an additional layer of security to your account. This is accomplished With two-step verification, where you open a trusted app on your smartphone to generate a dynamic security code, and use that code to login into your account. Anyone else trying to gain access to your account would not only have to know your login ID and password, but also be in possession of your smartphone.
To use 2 Factor Authentication, you will need to download of the following app for your respective Smartphone:
Android Phone: Google Authenticator App or Authy App
iOS, and Blackberry: Authy App
Windows Phone: Authenticator
Once you have the App, follow the steps below to complete the setup:
1. From the Account Overview section, click on the “Edit” button next to “Two Step Verification.”
2. Create a nickname for your smartphone. For example, you could name it “iPhone”, “Galaxy”, or “Bob”, if you’d like. Then click on the “Add Device” button.
3. Open the downloaded app from your phone and take a picture of the QR Code. If you have an Android phone and it is not able to scan the QR code, click on the “Problems with QR Code?” link and add the “Secret Key” that appears on the screen.
4. Finally, enter the 6-digit code from the app and click on the “Verify Code” button, and you’re done!
The next time you login at Enom.com, we’ll ask you to enter the code generated by the app (in addition to your login ID and password, of course). The code changes every 30 seconds.
Once 2FA is enabled, please generate backup codes and keep them in a safe place.
Should you lose your codes, please email us with the subject line "Disable Account Validation”.