Contacting customer service

Our help center is always available for helpful Enom guides and domain resources, but you can also contact our support team for real-time support. We offer several different methods to help provide support. Enom's support team is available 24 hours a day, 7 days a week.

• Verified support request via email
• Chat
• Phone

Verified support request via email

At Enom, we take account security very seriously. If a help request involves modifications to the account, please submit a verified support request. 

We will require a verified support request to process the following:

• Updates to your account settings
• Host record or name server updates
• Service cancellation requests

Verified support requests are created when you submit a help ticket while logged into your Enom account. 

1. Sign in to your account by clicking on My Account and Sign in.
   
   
2. Select Help followed by Go to our Support Center.
   
   
3. Click on Submit a request. Choose Enom.com or Enomcentral.com 
   
   
   
4. Enter the subject and description and then press Submit.
   
   

Once you submit a ticket, you will receive a confirmation email that goes to your Account email address which can be changed by going into My Account and the Account Settings page. This email will contain a ticket ID number that you can reference when on a support call or chat so that one of our support members will be able to quickly locate your request. 

You can also view a list of open and resolved issues by clicking on your name on the upper right in the Support Center and choose My Activities.  

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1. Speak with a live agent via chat

   A live agent is available for support via chat 24/7.

   Note: If you already have an Enom account, we suggest signing in to your Enom account. The chat will be associated with your Enom account for our updates and convenient access. 

   1. Click Chat at the bottom of our site.
      
      After filling in the required details, press Start chat.
      
      

Speak with a live agent via phone

Enom's support team is available 24 hours a day, 7 days a week. 

• North America: +1-425-274-4500
• Toll Free: +1-855-266-8838

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