A 403 Forbidden error is an all-purpose nginx error which indicates that you have asked for something that nginx, for a variety of potential reasons, cannot deliver. The 403 means that the web server has received and understood your request but that it cannot take any further action.
If your website is not resolving correctly as a result of this error, you will see the following:
You will need to adjust your Apache & nginx settings to allow your website to resolve correctly.
To do so, follow the steps below:
- Log in to the control panel for your hosting account.
- Click on Websites & Domains on the left, then scroll down to your website and click Apache & nginx Settings.
- Under Apache & nginx Settings, scroll down to the nginx settings and check Serve static files directly by nginx then click Apply.
- Wait five minutes and attempt to reload your website. You may need to clear your browser's temporary cache for this update to reflect. If the issue persists, please contact our support team directly.