Exact Hosting is owned and operated by Tucows, the same parent company of Enom. The migration of your services is happening so that Enom can better our customers' overall experience. During and after the migration, you will have access to a dedicated support team for domains, hosting, and value-added services.
Support contact information
Phone: 1-844-818-1150 or 1-434-951-7900
Hours of Operation: Monday - Friday 8:00 AM–8:00 PM EST
Visit the Exact Hosting Help Center
Services that will be staying the same
|Pricing||The prices for all your services will remain the same.|
|Your products and their associated features will carry over to Exact Hosting.|
|Email functionality||The email will remain as Web Hosting Email. In some cases, you may also see this referred to as Enhanced Email.|
Services that will be changing
|Managing your account||Your account and services will no longer be accessible at Enom. Instead, we will send you a new login to manage your services in the ExactHosting Portal. You will also pay for and order new services from this new client area.|
|Customer support||Exact Hosting will now provide full support for all of your services. They have a dedicated team that can be reached at firstname.lastname@example.org or by calling 1-434-951-7900 or 1-844-818-1150|
Your billing statements will now show ‘EXACTHOSTING’ as the merchant. Please ensure your credit card information is up to date with Exact Hosting.
While your domain name will remain with Enom, all support, billing, and renewal inquiries should be directed to Exact Hosting.
Your website will move to newer, more powerful servers, running cPanel.
During the migration, we will copy and update the existing zone file to the new information automatically. We won’t change any of your custom settings, and you should not experience any downtime.
You can expect improved customer service as a result of this migration. If you have any questions or concerns about the upcoming migration, please contact the Exact Hosting support team.