Enom will end our reseller web hosting services on March 31, 2020. This move will help us streamline our product offering and platform to meet the needs of the majority of our resellers better and work to provide you greater value. 

If you resell web hosting services, you need to find a new home for your reseller hosting business. 

If you are a reseller with sub-accounts that sell hosting, you need to notify your sub-accounts. We recommend directing them to this page. 

Key Dates

By the end of November 2019 — you will no longer be able to register web hosting services through your reseller account. 

Before March 31, 2020 - you must download all necessary website files and begin your migration to Exact Hosting or the provider of your choosing. However, to avoid service interruptions for end-users, we recommend taking action as soon as possible.

On March 31st — all web hosting services registered through an Enom reseller account or sub-account will fall inactive:

• Resellers will no longer have access to the web hosting management tools via their Enom account.
  
  
• All domains pointing to Enom nameservers will redirect to a splash page with the following text:
  
  

“This website is no longer in service. If you are the owner of this website and want to reactivate your website, please contact Enom ASAP:

Reseller Action Items

The End of Life Notice you received will contain a list of all of your impacted sub-accounts with web hosting. You are responsible for notifying your sub-accounts. In your notice, we recommend that you:

• Directing them to this page

• Present options 1 and 2 listed below 

If you have active web hosting services in your reseller account 

Option 1: Move your hosting business to Exact Hosting

Exact Hosting will ensure a seamless migration and give you the option to:

• Become a web hosting reseller on the Exact Hosting platform 
• Exit the hosting business by offloading your customers to exact

Exact Hosting is owned and operated by Tucows Inc. Exact Hosting’s primary focus is maintaining and continuously improving its hosting services.

Check out the Enom > Exact Hosting FAQ to learn more.

Option 2: Migrate your hosting business elsewhere

If you decide to move to another provider, you’ll want to download your files and migrate your services as soon as possible. 

FAQ

• Why is Enom EOLing it’s reseller web hosting program?
  
  Enom is retiring our reseller hosting program so we can focus our time and resources to improve our platform and better meet the needs of the majority of our resellers.

• I don’t want to lose my sub-accounts — what can I do?
  
  You’ll need to reach out to alternative providers to see if they can accommodate your sub-account structure. Enom is not able to recommend specific providers.

• How do I download my end-users’ website files?

When logged in to Plesk, select “Files” on the left sidebar, and you will be able to download all of the appropriate website files. 

• Where can I learn more about Exact Hosting?
  

Check out the Enom > Exact Hosting FAQ.

• How does migrating to Exact Hosting Work?

The Enom > Exact Hosting FAQ will walk you through the process.

• Do you recommend any alternative hosting providers for resellers?
  

We recommend Exact Hosting, which, like Enom, is also owned by Tucow Inc. This means they can ensure a seamless migration. 

• Does this EOL impact Enom’s retail hosting services?

 If you are a retail customer that has purchased hosting directly from Enom, your account and services will remain active. The end-of-life for Enom reseller web hosting will not impact you. This EOL does impact resellers with sub-retail accounts, the sub-retail accounts themselves, and any end users that purchased hosting services via a sub-retail account of an Enom reseller.

If you have any further questions that aren’t covered in this FAQ, please feel free to reach out to us at help@enom.com