No matter how you have registered your domain, the required steps to prepare your domain for transfer are the same, with the exception of .UK domain transfers. There are a couple of reasons that a domain transfer will fail, the domain is not 60 days old or has been transferred within the last 60 days, this cannot be lifted and you must wait the 60 days. If you are hoping to move your domains between Enom accounts, you do not need to perform a domain transfer. 

Important: Should you wish to cancel your outgoing transfer, you must do so through the gaining provider.

• Preparing your domain for transfer
  • Unlocking a single domain
  • Requesting the transfer code/EPP key
• Ensuring transfers add a year of registration
• Preventing domain downtime
• Access control violation name locking not allowed

Preparing your domain for transfer

Transfers take between five to seven days to complete from the date you initiate the transfer with your new provider. We can not shorten this process. Your domain will show a pending transfer status when you do a whois search. 

Unlocking your domain

For customers registered through our Google reseller, you will need to follow different steps within your access.enom.com domain management portal. If you bought your domain through another Enom reseller, they need to prepare the domain for transfer on your behalf. 

1. Sign in to your account.
2. Choose Domains followed by My domains.
   
3. Locate the domain.
   
4. Choose General settings from the domain management dropdown.
   
   
   
5. Select Disable on the Registrar-Lock and Auto-Renew, then Save.
   

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Requesting the transfer code

A transfer code, EPP key, or authorization code are all terms for the unique code needed to transfer your domain. While this unique code is valid for several days, we suggest initiating the transfer as soon as possible. Provide the authorization code to your new registrar as the gaining provider always initiates the transfer.
Once you initiate your transfer, you may see that the gaining provider's status is awaiting release by the current registrar. The transfer process is automated, so there is no further action you will need to take with Enom after you have finished preparing your domain for transfer.

If your new provider advises that the code is not working, we can generate a new one for you.

Note: There is no way to request EPP keys in bulk.

1. Sign in to your account.
2. Choose Domains followed by My domains.
   
3. Search for your domain or select it from the list.
   
4. Choose General settings from the domain management dropdown.
   
5. Verify you can access the Registrant email, you can update the Registrant email as you need to.
   
6. Select Email auth info to Registrant.

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Ensuring transfers add a year of registration

The gaining registrar will normally add an extra year to the registration of the domain name upon completion of the transfer.

However, if a domain expires, is renewed during the grace period, and then transferred between registrars within 45 days after it's been renewed, the gaining registrar will charge for the transfer, but no additional year will be added. This is a registry restriction and applies to all registrars.

Important: Enom does not provide a refund for a domain that is renewed with us and then transferred away within the first 45 days after the expiration date.

Preventing domain downtime

How do I prevent my website and email services from going down during the transfer?

Similar to transfers in, you should use third-party nameservers before initiating the transfer. Please do not use Enom's name servers as the DNS service will terminate when we receive a transfer out request. Please see the tutorial for transfers in for details on using third-party nameservers.

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Access control violation name locking not allowed

The most common reason you would receive this error is if the domain is currently under a 60-day transfer lock. The 60-day transfer lock applies when you update any of the following registrant contact information on any gTLD domain names (non-country code domains) in your Enom account. In some cases, this lock can be removed by our support team within 5 days of it being applied by submitting a verified support request.

• Registrant First Name
• Registrant Last Name
• Registrant Organization Name
• Registrant Email

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