Maintaining high standards of security is one of our chief priorities. As a part of this endeavor, we have updated the password requirements for our email services. On July 20th, Enom will begin reaching out to email-users to reset their passwords if their current passwords do not meet our new requirements.
- How will the password reset work?
- What are the new password requirements?
- What notices will Enom send to end-users?
- Reaching out to your customers before July 20th
- Resources for resellers
How will the password reset work?
Users with weak mailbox passwords will be placed in a password reset state over 30 days. Within this 30-day state, three email notifications will be sent to affected users to encourage a password change that meets our requirements.
If users do not change their passwords within the 30 days, their email service is suspended. The suspension will prevent them from sending email via webmail or through a mail client; they will still be able to receive mail.
For Webmail Users
When logging in to webmail, customers will be redirected to the password reset page to encourage the customer to update the password. They will not be able to access their services until they do so.
What are the new password requirements?
To ensure our overall mail security, we now require all mailboxes to have a password that the following requirements:
- minimum of ten characters
- at least one number
- at least one capital letter
- at least one symbol or special character (e.g. !@#$)
What notices will Enom send to end-users?
Enom will send out three notices to all mailbox holders with weak passwords. These emails will be sent in English, and they will reflect your reseller brand name and support email address.
July 20th: Initial 30-Day notice
|The first email that will be sent to affected users advising them to update their passwords.|
August 5: 14-Day reminder
|The second email, reminding users to change their passwords.|
|August 19: Email Service Suspension Notice||The last email, confirming that the email service has been suspended.|
Reaching out to your customers before July 20th
While the emails we send to your end-users will reflect your branding, we highly recommend you reach out to your customers before they hear from us. Reaching out to your customers is particularly important if they have a preferred language other than English, as the emails we send will be in English only.
If you reach out to your end-users well in advance using our white label email content as a guideline, and as a result, your users update their passwords before July 20th, they will not receive any emails from us.
Resources for resellers
|Default End-user Email Content||We encourage you to view the content of the notices we will be sending your customers. We have included a copy of our initial notice, the 14-day reminder, and the final suspension notice.|
|End-user FAQ||You can repurpose this FAQ for your help center to assist with any questions your customers may have regarding the process.|